Return Policy

How do I return an item?

You can initiate a return by visiting the Order History page in the Account section of the site. You'll be able to see the amount you’ll be refunded and print out a return label. If your order was fulfilled by someone other than hemdistributing, be sure to use the hemdistributing return label you print out, not one provided by that retailer. You have 30 days from delivery to make a return. Please remove any pets or babies from boxes before you send them back — we really can’t stress this enough.

How much will I be refunded when I return an item?

The amount you’ll be refunded is the price minus the savings you received on the item, plus any taxes you paid on the item. It may take 10-14 business days after we receive your returned items to process your refund.

What is hemdistributing’s return policy?

Returns are free on nearly everything sold on hemdistributing. You have 30 days from delivery to make a return. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but we understand that things happen. Certain items are non-returnable. If you opt out of free returns in order to pay less when you purchase an item, you’ll still be able to make a return, but you’ll be asked to pay a fee.

If I opt out of free returns on an item to pay less, does that mean I can't return it?

You'll still be able to make a return, but you'll be asked to pay a fee of $5.99 plus 5% of the item price. As a rule of thumb, it's probably best to opt out of free returns only when you're sure you'll be keeping an item. It’s a great way to save extra on things like soap and drinka.

Are any products non-returnable?

Not many, but yes. We don’t accept returns of the following merchandise: select personal care items, hazardous items, pay-as-you-go products and items with special shipping instructions imposed by the U.S. Department of Transportation (as indicated on the product detail page). We also reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

How do I return oversized items?

Just call the Hemdistributing Heads at (415) 822-8234 or email info@hemdistributing.com to schedule a pickup.

What if I want to return an item that was fulfilled by someone other than Hemdisributing?

You can initiate a return to one of our retail partners by visiting the Order History page in the Account section of the site. You'll be able to see the amount you’ll be refunded by Hemdisributing and print out a return label. Be sure to use the Hemdisributing return label you print out, not one provided by the retailer who fulfilled your order. You have 30 days from delivery to make a return. If you have any questions, reach out to the Hemdisributing Heads at 1 (415) 822-8234 or info@hemdistributing.com.

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